Privacy Policy

1. Information We Collect

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

Information You Provide to Us

We collect information that you provide directly to us. For example, we collect information when you create an account, fill out a form, request customer support, or communicate with us. The types of information we may collect include:

• Contact Information: Name, email address, postal address, phone number.
• Business Information: Company name, job title, industry sector.
• Account Information: Username, password, and security questions.
• Transaction Information: Details about payments to and from you and other details of products and services you have purchased from us.

2. How We Use Information

We use the information we collect for various business purposes, including to:

• Provide, maintain, and improve our Services, including processing transactions and fulfilling orders for rooftop air conditioning units (RTU).
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Respond to your comments, questions, and requests and provide customer service.
• Communicate with you about products, services, offers, promotions, rewards, and events offered by B&A North America.
• Monitor and analyze trends, usage, and activities in connection with our Services.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. Information Sharing

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With Vendors: We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• Legal Compliance: We may disclose information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process.
• Business Transfers: We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Security Practices

B&A North America takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We implement administrative, technical, and physical safeguards designed to protect the personal information you provide.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including: